China Taiwan

Customer
support

Customer
Feedback

Technical
Assistance

Warranty

Service
Charges

Technical
Team

Customer Support

You can reach our customer
service team at
09567339312 – Globe
09215749364 – Smart
8959854 – Direct Line
8960274 loc 236 – Trunk Line
or at www.hcg.com.ph .

Customer Feedback

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Techinical Assistance

Your Satisfaction is what we care about.

At HCG, providing excellent service is an honor. Our expertly-trained and professional sales and service teams are fully committed to providing you a well rounded customer experience. We ensure a full range of pre-and-after sales and service on all HCG sanitary fixtures entering your home.

We want to hear from you.

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WARRANTY COVERAGE
  • Ceramics (Water closet, wash basins, urinals )
    10-year limited warranty against factory defects
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  • 5 years warranty on Geberit Tank Fittings
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  • Non-Ceramic Products and Spare Parts (Brass Faucets, Regular Tank Fittings, Regular Sensors, Seat covers and Plumbing Accessories) 1-year limited warranty against factory defects
    •  
    • Warranty coverage is subject to HCG’s verification upon presentation of proof of purchase or official receipt.
     
    • Items/Spare parts replaced shall be covered by warranty starting from the date when the original item was purchased.
     
    • Warranty applies to existing and active items and not valid on phased out models.

    WARRANTY EXCLUSIONS
    The following are not covered by warranty:
  • Normal deterioration (wear and tear)
  • Regular product maintenance
  • Removal, installation, labor charges, or other incidental or consequential costs
    		•
     
    The following actions by the customer shall void the warranty:
  • Improper installation of customer’s plumbing contractor.
  • Improper shipping or handling of customer resulting to damage to wares.
  • Use of spare parts other than those used/recommended by HCG.
  • For chrome and chrome-plated items  – Use of cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, solvents or other products not recommended for chrome.

    • Customer Service Basic charges for complaints on OUT OF WARRANTY items:

    DAY TIME CHARGE
    Regular 8:30AM – 7:00PM Php 300
    Night Time 7:00PM – 9:00PM Php 500
    Holiday 8:30AM – 7:00PM Php 500

     

  • Above Basic rates are applicable for up to 2 units of items being repaired/installed. Excess units to be repaired/installed shall be charged with additional 50% of the basic rate for each additional unit.
  • Outside Metro Manila, actual transportation expenses to be charged t the customer.
  • Free service inspection within Metro Manila for out of warranty items and charges will only apply when the product needs to be repaired or installed.
  • Materials for installation or repair to be purchased/provided by the customer.
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    technical-team