You can reach our customer
service team at
1-800-10-HCG-888 (toll-free)
or at www.hcg.com.ph.
Warranty
Customer Support
Customer Feedback
Techinical Assistance
Your Satisfaction is what we care about.
At HCG, providing excellent service is an honor. Our expertly-trained and professional sales and service teams are fully committed to providing you a well rounded customer experience. We ensure a full range of pre-and-after sales and service on all HCG sanitary fixtures entering your home.
We want to hear from you.
WARRANTY COVERAGE |
10-year limited warranty against factory defects |
• Warranty coverage is subject to HCG’s verification upon presentation of proof of purchase or official receipt. |
• Items/Spare parts replaced shall be covered by warranty starting from the date when the original item was purchased. |
• Warranty applies to existing and active items and not valid on phased out models. |
WARRANTY EXCLUSIONS |
The following are not covered by warranty: |
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The following actions by the customer shall void the warranty: |
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Customer Service Basic charges for complaints on OUT OF WARRANTY items:
DAY | TIME | CHARGE |
Regular | 8:30AM – 7:00PM | Php 300 |
Night Time | 7:00PM – 9:00PM | Php 500 |
Holiday | 8:30AM – 7:00PM | Php 500 |
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