China Taiwan

Customer
support

Customer
Feedback

Technical
Assistance

Warranty

Service
Charges

Technical
Team

Customer Support

You can reach our customer
service team at
09567339312 – Globe
09215749364 – Smart
8959854 – Direct Line
8960274 loc 236 – Trunk Line
or at www.hcg.com.ph .

Customer Feedback

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Techinical Assistance

Your Satisfaction is what we care about.

At HCG, providing excellent service is an honor. Our expertly-trained and professional sales and service teams are fully committed to providing you a well rounded customer experience. We ensure a full range of pre-and-after sales and service on all HCG sanitary fixtures entering your home.

We want to hear from you.

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WARRANTY COVERAGE
  • Ceramics (Water closet, wash basins, urinals )
    10-year limited warranty against factory defects
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  • 5 years warranty on Geberit Tank Fittings
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  • Non-Ceramic Products and Spare Parts (Brass Faucets, Regular Tank Fittings, Regular Sensors, Seat covers and Plumbing Accessories) 1-year limited warranty against factory defects
    •  
    • Warranty coverage is subject to HCG’s verification upon presentation of proof of purchase or official receipt.
     
    • Items/Spare parts replaced shall be covered by warranty starting from the date when the original item was purchased.
     
    • Warranty applies to existing and active items and not valid on phased out models.

    WARRANTY EXCLUSIONS
    The following are not covered by warranty:
  • Normal deterioration (wear and tear)
  • Regular product maintenance
  • Removal, installation, labor charges, or other incidental or consequential costs
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    The following actions by the customer shall void the warranty:
  • Improper installation of customer’s plumbing contractor.
  • Improper shipping or handling of customer resulting to damage to wares.
  • Use of spare parts other than those used/recommended by HCG.
  • For chrome and chrome-plated items  – Use of cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, solvents or other products not recommended for chrome.

    • Customer Service Basic charges for complaints on OUT OF WARRANTY items:

    DAY TIME CHARGE
    Regular 8:30AM – 7:00PM Php 300
    Night Time 7:00PM – 9:00PM Php 500
    Holiday 8:30AM – 7:00PM Php 500

     

  • Above Basic rates are applicable for up to 2 units of items being repaired/installed. Excess units to be repaired/installed shall be charged with additional 50% of the basic rate for each additional unit.
  • Outside Metro Manila, actual transportation expenses to be charged t the customer.
  • Free service inspection within Metro Manila for out of warranty items and charges will only apply when the product needs to be repaired or installed.
  • Materials for installation or repair to be purchased/provided by the customer.
    		•
    technical-team

    Data Privacy

    Please read this Privacy Statement carefully to understand how we treat Personal and Collected Data under the Data Privacy Act of 2012. Shall you have concerns, please contact HPC at (+632) 895 5683 or (+046) 402 1310.
    Click here to read the Privacy Statement in full.

    I accept the terms in Hocheng Philippines Corporation’s Privacy Statement.