You can reach our customer
service team at
09567339312 – Globe
09215749364 – Smart
8959854 – Direct Line
8960274 loc 236 – Trunk Lineor at www.hcg.com.ph .
Warranty
Customer Support
Customer Feedback
Techinical Assistance
Your Satisfaction is what we care about.
At HCG, providing excellent service is an honor. Our expertly-trained and professional sales and service teams are fully committed to providing you a well rounded customer experience. We ensure a full range of pre-and-after sales and service on all HCG sanitary fixtures entering your home.
We want to hear from you.
WARRANTY COVERAGE |
10-year limited warranty against factory defects |
• Warranty coverage is subject to HCG’s verification upon presentation of proof of purchase or official receipt. |
• Items/Spare parts replaced shall be covered by warranty starting from the date when the original item was purchased. |
• Warranty applies to existing and active items and not valid on phased out models. |
WARRANTY EXCLUSIONS |
The following are not covered by warranty: |
|
The following actions by the customer shall void the warranty: |
|
Customer Service Basic charges for complaints on OUT OF WARRANTY items:
DAY | TIME | CHARGE |
Regular | 8:30AM – 7:00PM | Php 300 |
Night Time | 7:00PM – 9:00PM | Php 500 |
Holiday | 8:30AM – 7:00PM | Php 500 |
|

Data Privacy
Please read this Privacy Statement carefully to understand how we treat Personal and Collected Data under the Data Privacy Act of 2012. Shall you have concerns, please contact HPC at (+632) 895 5683 or (+046) 402 1310.
Click here to read the Privacy Statement in full.
I accept the terms in Hocheng Philippines Corporation’s Privacy Statement.