China Taiwan

Data Privacy

Personal Data

Our Website allows you to directly reach us and electronically submit your inquiries and/or complaints (“concerns”) on our products and services to help us improve them. When you access our Website, we will ask you to provide the following Personal Data to identify you, and enable HPC to act on your Concerns:

  • Full name
  • Home address
  • Email address
  • Contact Number/s
  • Inquiry related photos and/or documents

If you do not provide any or all of the foregoing Personal Data accurately, we may not be in the position to effectively address your Concerns. Any additional Personal Data that you may provide through your correspondence(s) with HPC in connection with your Concerns shall also be considered and treated as Personal Data.

Use

The collected personal information is utilized solely for documentation and processing purposes within HPC and is not shared with any outside parties. They enable HPC to properly address the complaints, forward them to appropriate internal units for action and response, and provide clients or complainants with appropriate updates and advisories in a legitimate format and in an orderly and timely manner.

Upon receiving your Concerns and the accompanying Personal Data identifying you, HPC forwards the same to the concerned HPC department. HPC may use your Personal Data to get in touch with you, in order to attend to, further inquire about, and address your Concerns. HPC may separately contact you to confirm that the concerned HPC department has acted on your Concerns, ask you for further feedback, request your participation in surveys and/or provide information on its products and services.

Protection Measures

Only authorized HPC personnel has access to these personal information, the exchange of which will be facilitated through email. They will be stored in a database for five years (after complaints, inquiries, requests are acted upon) in which digital files shall be anonymized.

Access and Correction

You have the right to ask for a copy of any personal information we hold about you, as well as to ask for it to be corrected if you think it is wrong. To do so, please contact HPC at (+632) 895 5683 or (+046) 402 1310.